Hi Glen,
I've rarely had problems from Timberbits products, but when I have then Peter (the Boss) has personally phoned me from Australia and resolved the issue. His delivery times are second to none. Last order from them took just SEVEN DAYS! You could wait that long for a delivery from a supplier in the UK! Re his acrylic blanks - I have never seen them cheaper anywhere else, and suspect that many items on sale by British suppliers have passed through his hands! I'm a supporter!
Bob.