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Broken Omega Pen

hawkeyefxr

hawkeyefxr

Full Member
Joined
Jan 8, 2015
Posts
373
Location
Yateley Hants
First Name
ken
I had a customer return a Omega pen to me in a broken state, the nib adapter had broken in half at the thread. I contacted Taylors Mirfield asking if they did spares for the Omega pens. Dan emailed me back saying there was a replacement in to post free of charge.
What a service i cannot sing his praises high enough
 
R

Ray7756

Full Member
Joined
Dec 4, 2017
Posts
198
Location
Kirkmichael Scotland
First Name
Ray
Good service means repeat business , well done TM quality products and quality service, its the way it should be :thumbs:
Lets face it even the best quality products can have occasionional problems / breakages but its the way the company deals with the problem that makes the difference , again well done TM
Nice to hear
Ray
 
Penpal

Penpal

Grand Master
Joined
May 26, 2013
Posts
25,342
Location
Canberra AUSTRALIA
First Name
Peter
Satisfaction means your able to 1. Satisfy your customer, 2.Ensure repeat business, 3.Maintain the pen in the event.

A happy new year story.

Peter.
 
S

Skin-Job

Full Member
Joined
Oct 6, 2017
Posts
172
Location
London, England
First Name
Karl
Yep, Dan and the TM team are a class act.
I have nothing but the highest priase for the fast, friendly service and great products.

Great to deal with.

Karl
 
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