• Thanks for visiting The Penturners Forum today.

    There are many features and resources that currently you are unable to see or access, either because you're not yet registered, or if you're already registered, because you're not logged in.

    To gain full access to the forum, please log in or register now. Registration is completely free, it only takes a few seconds, and you can join our well established community of like-minded pen makers.

Dodgy refills?

Harry

Full Member
Joined
Aug 18, 2014
Posts
183
Location
Dunfermline
First Name
Harry
A couple of weeks ago, I made a pen for SWMBO, a streamline. Now she is having trouble getting it to write, a fundamental problem, I think you'll agree! This raises a fear I had a while ago, that the refills you get with kits might not be very good quality. As I am starting to get orders for sales, I am a bit concerned that this might be something that gives future customer problems. Has anyone else had similar worries?
 

paulm

grave manibus faciendum
Registered
Joined
Oct 7, 2013
Posts
12,046
Location
Sandford
First Name
Paul
The trouble is that a genuine Cross refill is more than £2. A kit costs less than £2 so the refill is always going to be of an inferior quality and with only a small amount of ink in it. If people come back because of this I either give them another one free or sell them a genuine one.
 

Vic Perrin

Moderator
Executive Member
Joined
Feb 23, 2014
Posts
8,215
Location
Rugeley Staffs
First Name
Vic
I got a pack of 5 spare refills for Slimlines just in case when I first started making them. I have done dozens of them and nobody has ever got back to me about a problem with them. I have used 2 of the refills on a pen that I use on a regular basis.

:thumbs:Vic:thumbs:
 

billyb_imp

Registered
Joined
Mar 2, 2014
Posts
4,298
Location
Lincoln, UK
First Name
Billy

Penpal

Grand Master
Joined
May 26, 2013
Posts
25,342
Location
Canberra AUSTRALIA
First Name
Peter
On a swap from Exotic Blanks Ed Brownin the US with my swap pen came a card explaining how to fit a refill c/w a spare refill. This would seem to me to be an excellent way to market your pens anyway it certainly would overcome an occasional dud refill. It has been that guys method of distribution from day one.

Peter.
 

silver

General dogsbody
Executive Member
Joined
Jun 29, 2013
Posts
6,304
Location
Somewhere in Staffordshire,
First Name
Eamonn.
From Experience, bin the original refill... :vangry:

They are low quality and possibly only half filled in my experience...:nonono:

f you dont replace the refill then give your customer a new one to take with them as a token of good willl, they will think its brilliant and will often come back a s repeat customer
 

Winemaker

Registered
Joined
Oct 7, 2014
Posts
2,059
Location
Cornwall
First Name
Tom
I offer a free refill if they want one, and tell them they can always come back for a refill and charge 50p :thumbs:
 
Warning! This thread has not had any replies for over a year. You are welcome to post a reply here, but it might be better to start a new thread (and maybe include a link to this one if you need to).
Top