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Excellent service from Axminster Tools

A

AllenN

Fellow
Joined
May 20, 2013
Posts
2,245
Location
Lancaster, UK
First Name
Allen
Yesterday I ordered a couple of sets of accessory mounting jaws for my Chuck. I ordered them on line late afternoon and got free delivery (estimated 3days and remember it is a bank holiday weekend). Within 15 minutes I received a despatch notice email and then at 11:00 this morning the post lady delivered them!
Now to add icing to the cake these are made in the UK (Axminster I understand). They arrived well packaged in cardboard and paper , no plastic in sight so all recyclable and no excess packaging either. I popped the first set on, fitted the jaws and had them working by mid day. Now that is what I call excellent service and I just felt Axminster deserved to be commended here. Usual disclaimer, I have no association with Axminster other than as a satisfied customer.
Just shows what our suppliers and distributors can do here in the UK. Well done Axminster and the Royal Mail.
Allen
 
flexi

flexi

Executive Member
Joined
Sep 12, 2014
Posts
6,454
Location
Maidstone
First Name
mark
I have to agree, Axi have always given excellent customer service, not always the best prices, but I would always be happy to pay a premium for an extra level of service.
 
pittswood

pittswood

Fellow
Joined
Mar 14, 2016
Posts
1,321
Location
Rhigos, South Wales
First Name
Kelvin
I concur, Axminster play all the right tunes, were quick delivery is mentioned. As said before, not always the best price, but a price one pays for top notch service.
I use Axminster most of my time, cannot fault them.
Kelvin
 
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