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The Jet distributor is Brimarc. They in turn are owned by Axminster, but Axminster have no involvement in this because you bought it from Turners Retreat. Both Brimarc and Turners Retreat are sound companies, with reputations to look after, and in my experience Turners Retreat give excellent service with a realistic approach, and they value their customers. I would wait and see what they say before you start getting heavy and quoting law and trading standards at them. You may be pleasantly surprised.

[QUOTE="Phil Dart, post: 228058, member: 735"] The Jet distributor is Brimarc. They in turn are owned by Axminster, but Axminster have no involvement in this because you bought it from Turners Retreat. Both Brimarc and Turners Retreat are sound companies, with reputations to look after, and in my experience Turners Retreat give excellent service with a realistic approach, and they value their customers. I would wait and see what they say before you start getting heavy and quoting law and trading standards at them. You may be pleasantly surprised. [/QUOTE]

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