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Update

Turners Retreat have been great so far but I cannot say the same about Axminster where the lathe has to go for repair. T.R. spoke to Axminster last week then rang me back and said the Axminster would be in tough soon. Nothing was heard.

Next day was the same story after a couple of calls to T. R. Then someone from Axminster did ring late in the day and said the lather would be collected on Monday by a courier. Of course not time was given but the van turned up about 11.00 so not that bad. The driver took one look at the lather and said Its not in a box and it looks heave I cannot take it and turned around and left. What did he expect ? who keeps a box for 18 months. If they had told me of this requirement I could have done something about it.

I rang TR again and after a short while they got back to me and said they would pick the lathe up themselves. The manager (I think it is Dave I really should remember) came early this evening and collected it as arranged. He apparently lives about 40 minutes by car away from me. A big THANKYOU to dave

Now I have to wait to hear from Axminster. I hope it is not too long

AQ

<blockquote data-quote="Anthraquinone" data-source="post: 228974" data-attributes="member: 317">UpdateTurners Retreat have been great so far but I cannot say the same about Axminster where the lathe has to go for repair.&nbsp; T.R. spoke to Axminster last week then rang me back and said the Axminster would be in tough soon.&nbsp; Nothing was heard.Next day was the same story after a couple of calls to T. R.&nbsp; Then someone from Axminster did ring late in the day and said the lather would be collected on Monday by a courier.&nbsp; Of course not time was given but the van turned up about 11.00 so not that bad.&nbsp; The driver took one look at the lather and said Its not in a box and it looks heave I cannot take it and turned around and left.&nbsp; What did he expect ? who keeps a box for 18 months.&nbsp; If they had told me of this requirement I could have done something about it.I rang TR again and after a short while they got back to me and said they would pick the lathe up themselves.&nbsp; The manager (I think it is Dave I really should remember) came early this evening and collected it as arranged.&nbsp; He apparently lives about 40 minutes by car away from me.&nbsp; A big THANKYOU to dave <img src="http://www.penturners.co.uk/images/smilies/18/thumbs.gif"&nbsp; class="smilie" loading="lazy" alt=":thumbs:" title="Thumbs&nbsp; &nbsp; :thumbs:" data-shortname=":thumbs:" />Now I have to wait to hear from Axminster.&nbsp; I hope it is not too longAQ</blockquote>

[QUOTE="Anthraquinone, post: 228974, member: 317"] Update Turners Retreat have been great so far but I cannot say the same about Axminster where the lathe has to go for repair. T.R. spoke to Axminster last week then rang me back and said the Axminster would be in tough soon. Nothing was heard. Next day was the same story after a couple of calls to T. R. Then someone from Axminster did ring late in the day and said the lather would be collected on Monday by a courier. Of course not time was given but the van turned up about 11.00 so not that bad. The driver took one look at the lather and said Its not in a box and it looks heave I cannot take it and turned around and left. What did he expect ? who keeps a box for 18 months. If they had told me of this requirement I could have done something about it. I rang TR again and after a short while they got back to me and said they would pick the lathe up themselves. The manager (I think it is Dave I really should remember) came early this evening and collected it as arranged. He apparently lives about 40 minutes by car away from me. A big THANKYOU to dave :thumbs: Now I have to wait to hear from Axminster. I hope it is not too long AQ [/QUOTE]

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