My Mould Material Supplier

[Buckeye]

I ordered 2 Kilos of vinamold yellow on Friday and it came Saturday, but they sent me 2 kilos of the vinamold red which is softer. I emailed them and they have sent out another 2 kilos of yellow and they said to keep the red with their compliments. I have just been on the phone to them to see if I could mix the two and they say I can so I tried to pay for the 2 kilos of red without postage and they would have none of it, it was their mistake and they wouldn't accept payment. What an amazing company.

Peter

 

[bassethound]

That don't happen much nowadays, they are certainly looking after their customers!

 

[Grump]

Good to hear of somebody being treated right, good luck.

 

[Kardav]

Well done to them, it makes a nice change to hear of somebody being treated with a little respect for customer relations.

 

[Goulss]

It always amazes me when companies do this, great customer service.

It is quite sad nowadays when we are shocked and remark on good customer service, when it used to be bad service that got the comments

 

[Doug]

Good for you Peter
I look forward to seeing the results of your mixing

 

[Terry]

Excellent customer service Peter. Good for you!!!

 

[Woody]

That is good to hear Peter enjoy it mate

 

[brody2123]

Good service is not dead just yet then!! This does remind, that not every company are in it JUST for the money.

 

[Dalboy]

All companies are in it for the money by giving a great service makes sure they get return costumers and recommendations for others to buy off of them.

So good service and back up along with good product = more money, both parties are happy

 

[Buckeye]

I think Goulss hit the nail on the head, still it's nice that they did what they did, I have already looked at what else I could buy from them.

Peter

 

[donwatson]

This is indeed a company that deserves support.
PM sent Peter.

take care
Don W

 

[Jim]

Not many about, but those who are about are certainly the ones we need to know about ..

Three bouts in this reply, is it a record??

 

[Neil]

I ordered 2 Kilos of vinamold yellow on Friday and it came Saturday, but they sent me 2 kilos of the vinamold red which is softer. I emailed them and they have sent out another 2 kilos of yellow and they said to keep the red with their compliments. I have just been on the phone to them to see if I could mix the two and they say I can so I tried to pay for the 2 kilos of red without postage and they would have none of it, it was their mistake and they wouldn't accept payment. What an amazing company.

Peter

Peter, names deserved to be mentioned, who are they and those that do cast their own blanks will nknow a good company to deal with. Perhaps we ought to have a Hall of Fame and A Hall of Shame forum section so that we can commend and condemn suppliers?

 

[Neil]

Got my glasses on, I can see the link now!

 

[Buckeye]

They have lots of information on their website for anyone who wants to make moulds and casting etc. They are fairly close to you Neil, they are in Hatfield. Just in case someone didn't see the link their site is Casting Plaster, Plaster-of-Paris, Moulding in Modroc, Alginate, Latex, Silicone, Craft Materials & Kits, Water- & Weather-Resistant Plasters, ...

Peter

 

[rowdyyates115]

Thanks Peter, That link will be very useful..... Cheers