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I don't think you are wrong, that is how it works, as a producer you have to stand by your products. It doesn't matter to your customers what redress you have against your suppliers that's between you and them. I remember buying an Epson Printer that gave prints with a 100 year life, 3 months in and prints were fading. I contacted the clients I had printed for and told them to get in touch if they faded and I would reprint on photographic paper. Epson refunded my many hundreds of pounds and never bothered to collect the printer. I never used inkjet again for customers even though many do and seem to have excellent results, it's not worth the potential problems.

Peter

[QUOTE="Buckeye, post: 71995, member: 294"] I don't think you are wrong, that is how it works, as a producer you have to stand by your products. It doesn't matter to your customers what redress you have against your suppliers that's between you and them. I remember buying an Epson Printer that gave prints with a 100 year life, 3 months in and prints were fading. I contacted the clients I had printed for and told them to get in touch if they faded and I would reprint on photographic paper. Epson refunded my many hundreds of pounds and never bothered to collect the printer. I never used inkjet again for customers even though many do and seem to have excellent results, it's not worth the potential problems. Peter [/QUOTE]

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