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Thank you all

G

glenpen

Graduate Member
Joined
May 4, 2014
Posts
708
Location
Southport
First Name
Glen
Just received this out of the blue, Do forums work. ????,

Regarding parcel number: 6034571246056582

Firstly I would like to sincerely apologise for the delay and huge inconvenience caused to both yourself and your recipient. We do not hold a contact number for you on file, therefore I have been unable to call you and discuss this further.

We are pleased to confirm that we have today accepted your claim for £47.99.

• Price of 3 items missing: £37.50
• Hermes postage: £10.49

Please allow 5-7 days for the payment to be processed back to the payment method you initially used to book your parcel.

You will receive a further email confirmation when your claim has been completed.

Kind regards,
Rebecca

Claims Advisor
Hermes Claims Department


Happy again. This has come out of the blue perhaps my message 2days ago telling them I was contacting their CEO.
 
David M

David M

Full Member
Joined
Feb 17, 2019
Posts
19
Location
St Ives, Cambridgeshire, UK
First Name
David
Well done Glen. It's always a good tactic to get as high up the organisation as possible with complaints. That's where the decision makers are and I know, from experience, that for the sake of a few quid they would prefer a quiet life!
 
Lons

Lons

Fellow
Joined
Dec 17, 2013
Posts
4,758
Location
Northumberland
First Name
Bob
Glad you got it sorted Glen though I'm sure receipt of the items in the first place would have been better.

If I have an issue with a company which isn't sorted quickly, happily most are, I always go straight to the top, usually an emailed letter to the CEO or MD gets some action.
There are several websites to get info on most companies, my goto one is http://www.ceoemail.com/
 
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