We love customers!

[Neil]

At a craft fair, sold a fountain pen. Each customer gets the explanation that there is no ink in the pen, cartridge not fitted as I would have to flush them all through after every show and as I have around 60 on my stand no way am I doing that each week. However, they get to try the nib by dipping it in a bottle.

I dont pass on the cartridges supplied with them as I have had problems with some of the chinese ones being to big for the pen bore and I let them go find their own supply.

Email from customer,
"I'm having trouble changing the ink cartridge inside as I don't seem to be able to take it out"
Me to customer
"Is the issue that you cannot get the ink cartridge off the nib holder once the nib section is detached from the pen barrel"
Email from customer
"Yes I do believe this is the case"
To customer
"Where did the cartridge come from?"
To me
"It was already in the pen itself, do you want me to send it to tyou to have a look at?"
To Customer
"No, can you send me a photo of the offending part?"

Here is the video that he sent me!


OK _ Does anyone know how to post a video that isnt on youtube?

 

[Grump]

Upload it to your own website and insert the url in the insert video box.

 

[Neil]

Upload it to your own website and insert the url in the insert video box.

Cant do that Brian, if you saw it you'd understand why! Plus the fact that I aint got a scooby how to upload anything other than to Photobucket! Facebook - forget it. Twitter? whats that.

 

[Grump]

Send it to me I'll have a play when I get back from shopping.
Oh the joy's.

 

[paulm]

come on, come on I'm waiting!!!!!!!

 

[billyb_imp]

Maybe we could hold a sweepstake about what the problem is while we wait

I will go for

The customer thinks the nib holder is the cartridge

 

[PhillH]

My vote is "customer is too stupid to use a pen fullstop"

 

[Jim]

If they sent you a video with a link Neil, then just add it to a post, it should work?

Just click on the icon that i have highlighted and paste the link between the open and closed tags ..

​

 

[chas_41_uk]

My vote is "customer is too stupid to use a pen fullstop"

I'm with Phill on this one

 

[Lons]

C'mon Neil, I wanna see it

 

[bellringer]

I have had a customer recently that manged to screw the cap so hard on to her pen that she manged to pull it apart i repaired it and told them that it was not a manufacturing issue and for them not to be so heavy handed

 

[Neil]

If they sent you a video with a link Neil, then just add it to a post, it should work?

Just click on the icon that i have highlighted and paste the link between the open and closed tags ..

View attachment 6510​

Thanks JIm, but they sent me the actual video file? I've sent it to Brian who is going to do something Brianish with it????

However, its worth a wait guys, its a corker!!

 

[edlea]

Neil; looks like your having the same problem uploading as your customer is having with his pen

 

[bellringer]

come on we are still waiting :nonono::nonono::nonono::nonono:

 

[silver]

Well you have me on tenter hooks...

 

[scouseroy]

where they using the pen upside down? lol

 

[mattyts]

Upload to youtube then link to here , it's all very simple :wink:

 

[Neil]

Upload to youtube then link to here , it's all very simple :wink:

Not quite Matt, I do not want this in the very public domain! Its not crude, rude or illegal, not good press to ridicule your customers.

However, I think that you can view it by this link
Cartridgeissue.mp4 Video by NeilFarrer | Photobucket

 

[Grump]

Ok back from shopping now, my word my woman can't half spend some dosh init?
Go here and click on Neil's pen problem that should brng up his ikkle flick init?

 

[bellringer]

Not quite Matt, I do not want this in the very public domain! Its not crude, rude or illegal, not good press to ridicule your customers.

However, I think that you can view it by this link
Cartridgeissue.mp4 Video by NeilFarrer | Photobucket

is he for real