Indie Shed
Registered
I think there is some confusion here?
I think he is mixing the buyer up with my call yesterday, I called as a speculative buyer concerned about a forum post I'd read . He basically said if I were in Gillandrea's position now my only recourse would be to buy the replacement for the faulty part and fit it myself. I may have been a bit harsh with my previous description of the rep on the phone but my decision not to buy hasn't changed if the above post is correct and the lathe was bought online from them.
I would be indignant, you have have had quality issues before it packed up, the fact that they won't stand behind the product speaks volumes.
Bought direct online by my OH as my birthday, so have dealt with 'tech help' a few times because of the switch!!!
Hopefully another call will give some recourse, Great advice everyone
Lets see how a call to trading standards pans out....
I think he is mixing the buyer up with my call yesterday, I called as a speculative buyer concerned about a forum post I'd read . He basically said if I were in Gillandrea's position now my only recourse would be to buy the replacement for the faulty part and fit it myself. I may have been a bit harsh with my previous description of the rep on the phone but my decision not to buy hasn't changed if the above post is correct and the lathe was bought online from them.
I would be indignant, you have have had quality issues before it packed up, the fact that they won't stand behind the product speaks volumes.