I think you may have frightened off others from the debate as they are now disillusioned with pen making.
That is certainly not my intention, I want to make their pen making a more pleasant experience with a product they can be assured they can give their customer a warranty on.
In order to do so it is important to get their opinions and views, this is a debate to air discontent or credit of products, not a row among members.
You just never know, the managing director of
www.the-best-plating_company-in-the-world.com might just be a woodturner and happen across this thread and think to himself "I'll setup a British top quality pen kit factory".
Fat chance I know but still a chance, Walter might just be right it could be this thread that makes the difference.
Examples:
A customer buy's your pen, after four days of normal use the wood splits, they bring it back it's your problem but you accept it with apologies that you have cocked up.
A customer buy's your pen, after four days of normal use the transmission has seized up, still your problem, now you accept it back fuming that the supplier has sold you a dodgy kit and you will be having words with him.
Of all the good reliable sources we have have and use they can only supply what we have asked for, it's not their fault your transmission has broke.
The Doc has been a star and sourced some threaded kits for us as a one off, which I am very grateful for and will not redress him if my mandrel is bent when open the box (it isn't I just checked)
But if he was to set himself up as a regular supplier and it happened often then he is my direct point of contact to the manufacturer and has to inform them of the problem.
Or does he let the matter slide and simply send another one out as they are so cheap there is no problem, now the manufacturer is unaware of any issue and continues to churn them out.
I know I keep harping on about my old factory but I do miss the best days of my life,
We were a plastics fabrication and manufacturing firm, small fry to the big boys but we had our own patented products among other things.
In order to win some of the contracts we tendered for we had guarantee our products, often for silly things ( a fifty year guarantee, will it stand up to nuclear attack etc? Yes mate I won't be around to claim against init).
My point being I wanted to know if there was a fault with any of my products, I would relish a complaint, visit sites and confer with installers, see how /where they are storing them I would know what and how each contractor was doing with my produce.
On the rare occasion something was wrong with any of my products, I would find the fault and correct it immediately to the point of recalling the entire batch, stopping production and returning the raw materials demanding a refund and a no repeat of business until corrected.
Am I wrong to think that is how it should work and to expect other to do the same????